Refund & Cancellation Policy
Effective Date: July 24, 2026
At IMPRESS, customer satisfaction is our priority.
As many of our products are custom-made and personalized, this Refund &
Cancellation Policy explains when cancellations, refunds, replacements,
or exchanges are applicable.
1. Business Information
Trade Name: IMPRESS
Legal Name: Anbiyan John Robert
Business Type: Proprietorship
GSTIN: 33AMJPJ5491R1ZB
2. Order Cancellation
Before Production
Orders may be cancelled before production begins.
If payment has already been made, the eligible refund will be processed
after deducting applicable payment gateway or administrative charges.
After Production Begins
Once production has started, customized orders cannot be cancelled.
This includes:
• Trophies & Awards
• Customized Mugs
• T-Shirts
• Visiting Cards
• Brochures
• Flyers
• Invitations
• Rubber Stamps
• Photo Frames
• Stickers
• Corporate Gifts
• Any personalized or made-to-order products
3. Refund Policy
Refunds may be approved only in the following situations:
• Duplicate payment made by the customer
• Order cancelled before production starts
• Product cannot be manufactured due to material unavailability
• Refund approved by IMPRESS after reviewing the case
Refunds will not be provided for:
• Change of mind
• Incorrect information provided by the customer
• Approved artwork containing spelling or design errors
• Customized products manufactured according to customer-approved designs
• Delays caused by courier companies or unforeseen circumstances
4. Replacement Policy
A replacement may be offered if:
• Product is damaged during delivery
• Wrong product is delivered
• Manufacturing defect exists
• Delivered product differs significantly from approved order
Customers must notify us within
48 hours of receiving the order
and provide clear photographs or videos showing the issue.
5. Non-Returnable Products
The following products cannot be returned or exchanged unless defective
or incorrect:
• Customized Trophies
• Personalized Gifts
• Printed Visiting Cards
• Printed Brochures
• Flyers
• Invitations
• Rubber Stamps
• Printed T-Shirts
• Customized Mugs
• Photo Frames
• Stickers
• ID Cards
• Promotional Materials
• Other custom-made products
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
1. Contact us within 48 hours of delivery.
2. Share your order details.
3. Provide clear photos or videos of the product and packaging.
4. Our team will review the request and respond within 3–5 business days.
If approved, we will repair, replace, or reprint the product at our discretion.
7. Refund Processing
Approved refunds will be processed using the original payment method
whenever possible.
Refunds are generally processed within
7–10 business days,
depending on your bank or payment provider.
8. Customer Responsibilities
Customers are responsible for ensuring:
• Correct spelling and content
• Accurate contact information
• Proper shipping address
• Correct artwork and file uploads
• Timely approval of design proofs
IMPRESS is not responsible for errors approved by the customer before production.
9. Force Majeure
Refunds or compensation will not be provided for delays caused by events
beyond our reasonable control, including:
• Natural disasters
• Floods
• Fire
• Government restrictions
• Public holidays
• Transportation disruptions
• Courier service delays
• Power failures
• Internet outages
10. Right to Refuse Refund
IMPRESS reserves the right to decline refund or replacement requests if:
• Claim is fraudulent
• Product has been misused or damaged after delivery
• Request is made after the specified reporting period
• Issue does not result from our manufacturing or fulfillment process
11. Contact Us
For any cancellation, refund, or replacement request, please contact us
through the contact details provided on our official website.
IMPRESS
Legal Name: Anbiyan John Robert
Registered Office:
6-55C, 6-55D, Opp. LMS Girls High School,
Main Road, Marthandam,
Kanyakumari, Tamil Nadu – 629165
Branch Office:
12, C.S.I Complex,
Near S.P Office, Tower Junction,
Nagercoil,
Kanyakumari, Tamil Nadu – 629001
GSTIN: 33AMJPJ5491R1ZB
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